About Trooli – Everything You Need To Know
Trooli is a UK broadband provider specialising exclusively in full fibre broadband, offering a refreshingly straightforward alternative to providers still relying on older copper-based connections.
Instead of offering a mixture of ADSL, part-fibre and full fibre services, Trooli focuses on Fibre to the Premises (FTTP). Fibre-optic cables run directly into the property, removing the copper section of the connection that can restrict speeds and performance.
One particularly appealing feature is Trooli’s symmetrical broadband speeds. Unlike many broadband packages where upload speeds are considerably slower than downloads, Trooli says all of its packages provide matching upload and download speeds.
Trooli is also a broadband-only specialist, so you aren’t required to bundle your connection with a landline or TV package. The main limitation is availability – its network doesn’t cover every UK property, meaning you’ll need to use Trooli’s postcode checker before signing up.
Trooli Services & Packages
🏆 Full-Fibre Broadband (FTTP)
Trooli’s speciality. Its network uses fibre-optic cabling all the way into your home, providing the faster speeds, greater capacity and improved reliability associated with FTTP.
Trooli also offers symmetrical speeds across its packages, meaning your upload speed can match your download speed. That’s particularly useful for working from home, cloud backups, uploading large files, livestreaming and video calls.
Full fibre also provides plenty of capacity for households with multiple people simultaneously gaming, streaming and browsing.
Trooli is continuing to expand its network, but availability remains postcode-dependent, so you’ll need to check whether your property has been reached before choosing a package.
🏠 Home Broadband
Trooli’s broadband packages are designed around different household needs, from everyday browsing and streaming through to homes with lots of people and connected devices.
Because every Trooli home broadband package uses a full fibre connection directly to the property, customers don’t have to worry about being placed on an older copper-based service. The range also benefits from symmetrical upload and download speeds, which can be particularly useful for home working, video calls, cloud storage and content creation.
This gives households the freedom to choose a package based primarily on how much speed they actually need, rather than the type of connection available.
💼 Business Broadband
Trooli also provides full fibre broadband for businesses, with packages aimed at companies that need a fast and dependable internet connection for their day-to-day operations.
The symmetrical nature of Trooli’s connections is particularly useful here, with faster uploads helping businesses with cloud applications, transferring large files, hosting video calls and backing up data online.
Trooli also offers business-specific services and support, making this a worthwhile option for smaller companies looking to move away from older copper-based broadband.
📶 WiFi Plus
Trooli’s WiFi Plus add-on is designed to improve wireless coverage around the home, helping your full fibre connection reach rooms where the main router’s signal might struggle.
It uses additional WiFi equipment to create stronger coverage throughout the property, making it particularly useful for larger homes, properties with thick walls or households with lots of connected devices. By reducing WiFi weak spots, WiFi Plus can provide a more consistent experience when streaming, gaming, working from home or simply browsing in different rooms.
It’s a useful addition if you want to make the most of Trooli’s full fibre speeds throughout your home rather than having the best performance limited to the area around your router.
How Do I Contact Trooli?
Trooli offers telephone and email support, with separate email addresses available depending on whether you have a general customer service or technical query.
Its main customer service number is 0333 344 6601, which Trooli displays prominently throughout its website. Technical problems can be sent directly to its helpdesk, while general customer service enquiries can be handled separately.
Trooli Online Help – Help and support information is available through the Trooli website
Trooli Tel – 0333 344 6601
Trooli Customer Service Email – customerservices@trooli.com
Trooli Technical Support Email – helpdesk@trooli.com
Why Should I Choose Trooli?
Trooli is worth considering if broadband performance matters more to you than bundled extras. Its full-fibre-only approach means you aren’t paying for a traditional landline or being placed onto an older part-copper broadband connection.
The standout feature is its symmetrical speeds. Having uploads that match downloads can be particularly valuable for home workers, content creators, gamers and households regularly sending large amounts of data rather than simply consuming it.
The trade-off is that Trooli isn’t an all-in-one telecoms provider. There are no TV or mobile packages to bundle with your broadband, and its independent network means availability is more limited than providers using the nationwide Openreach network.
✅ Full fibre specialist – FTTP rather than older copper or part-fibre connections
✅ Symmetrical speeds – Matching upload and download speeds across its packages
✅ Broadband-only approach – No need to pay for an unwanted landline or bundled extras
❌ Limited availability – Trooli isn’t currently available across the whole of the UK
❌ Fewer extras than major providers – The focus is primarily on the broadband connection itself
❌ No TV packages – You’ll need to arrange your streaming and pay-TV services separately
Compare Trooli services and deals
Trooli broadband availability depends on whether its full fibre network has reached your address, so the first step is to enter your postcode and see which packages are available at your property.
You can then compare the available speeds, monthly prices and contract terms to find the option that best suits your household. Don’t automatically choose the fastest package – consider how many people and devices use your connection and what you’re actually using broadband for.
Verdict
Great for households that want fast broadband without the unnecessary extras!
Genius Fact
Trooli is a brand that grew out of Kent-based telecoms business Call Flow Solutions, who originally spent years building its local infrastructure before launching Trooli, hence the reasoning behind providing their service to towns and larger semi-rural areas.
Genius Tip
Don’t overlook upload speed – If you’re working from home regularly or upload videos and/or livestream, upload speed is just as important as download.
